1 reviews | Active since Mar 2013
Samsung SA - *****ulent and Prejudiced Attitude to Clients.
Since early Dec 2022 I have reached out to Samsung about issues on the repair and the warrantee of a brand-new Samsung Washing machine that they refused to honour the warrantee, and in fact had my warrantee cancelled. Their evidence or reasons are total fabrication and lies, which up until about month ago, they insisted on despite my providing video, photos and proof to contrary. I have been communicating on this issues for months, and their arrogance is beyond belief. For me this prejudice and injustice has now escalated to a point where issues involved are not only *****ulent but bordering on ********. I have contacted various other parties such the consumer protection agency, as well as various media, and lawyers in this regard. I wonder if anyone high up at Samsung SA really actually cares about their business or brand and has the courage to engage me instead of delegating this issue to employees who I believe are simply instructed to tell the client to "get lost".
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
