Samsung SA treating customer with disdain - further continued (persistingly ignoring customer enquiry)

Still waiting for "A senior customer service executive will contact you with further advise on this matter". (In regard to Samsung's failure to reply to my reasonable suggestion that I be given preferent service treatment to make up for the previous shoddy treatment) .

Also still waiting for Wayne Peters / Theo Phunga of Samsung Customer Care to contact me.

A tip to other Samsung customers: do not take heart when you are invited to contact the CEO of Samsung SA - the standard (automated?) reply remains exactly the same: "A senior customer service executive will contact you with further advise (sic) on the matter".

In the meantime the complaints on Hellopeter about Samsung SA's ridiculous customer service keep on piling up ...