Samsung SA treating customer with disdain - continued (ignoring customer enquiry)

Once again, a one star rating was entered solely to gain access to this space. I have twice written to Mr Wayne Peters, supposedly a senior person in Samsung Customer "Care" dept, with a suggestion that I be given preference customer treatment in view of the previous appalling "service" meted out by their repairer - no reply. The second time Theo Phungo of their customer care centre was copied in - no reply. I suppose that their standard reply will be posted, to the effect that a senior employee will contact me ... It is like trying to get an oil tanker to pause or change direction. Nothing happens. It simply proceeds on its course. I have since established that there are alternative screen repairers - we do not have to put up with Samsung's laughable "service" (or, for that matter, of their designated repairer, Unitronics (ref Shamiela / Elcardo).