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Cohan K

1 reviews | Active since Feb 2021

18 Feb 2021, 22:27

Samsung SA **** service and empty promises

So it seems like Samsung South Africa is making it a norm to give **** service to their clients, especially the ones buying their so called flagship mobile units. I'm fed up with the service and if this Hellopeter complaint doesn't work then Carte Blanche will be my next resort as I'm completely fed up with my services received. I recently got my Note 20 Ultra and cutting a very long story shorter. Samsung offers a free 32" TV when upgrading. After months and thousands of Rands spent phoning Samsung and then being promised delivery to be done in 4 - 8 weeks. I am still waiting very unpatiently for this. I have tried calling the Samsung Customer Care services but according to them they don't deal with this kind of complaint. I also mailed the lady at the promotional office and I'm yet to receive any further information. I don't want some **** excuses from Samsung SA, I now demand service and promises to be fulfilled. The last time I complained, Samsung sent me a mail that they will look into the matter I'm yet to receive any feedback from their side, if I did not call myself a week later I would still be stuck with my first complaint. Management needs to wake up because their after sales service is horrific. I need feedback ASAP.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply18 Feb 2021, 22:31
Official
Good Evening Cohan, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung ZA
SS
CK
Cohan K's update18 Feb 2021, 22:37
Reviewer Update
Hi Cohan my ****, this is a computer generated reply and this reply is on all of the people you have betrayed a falsely promised their TV
CK
Cohan K's update19 Feb 2021, 21:38
Reviewer Update
I honestly do not believe anything that comes from Samsung anymore. I will be ending my long lasted service with Samsung end of this month on my one contract, unfortunately I just upgrades but thereafter my other Samsung will be the last time I ever buy your product. Samsung uses their free gift to sell their products but never deliver. I am still waiting for this so called call from Samsung. I'm not getting my hopes up as the last time I was promised a call was in January and I'm still waiting for that. I will never recommend Samsung to anyone ever again. Its just been one empty promise after the other. Kirsten Olifant was the last contact I had with Samsung and she promised me that my TV will be delivered in 4 - 8 weeks, I gladly gave her a 10/10 rating as she was the only person that assisted me after 3 months of fighting, n ow just to be shown that she is also part of the Samsung hoax. I have to date sent her 3 mails and not one response from her. It concerns me that you sent me a private reply, like you have something to hide. Oh wait there are hundreds of other unhappy clients that have been ****** as well. Samsung SA can take their **** brand and shove it sideways. I am done with this. I want my TV even if it means you buying it from GAME or any other place and getting it delivered.