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stephen J
1 reviews | Active since Apr 2016
16 Nov 2018, 15:49
Samsung S.A robbing me
I called Samsung S.A. to be helped with the updating of my tv software. They failed to help & now they have left me with frozen picture & advised me to go to Liptronics in Cape town(Samsung reparing agent) . My problem is now I have to pay Liptronics for their services plus transport. This is ****************. My tv was working before all their three agents( call centre) reseted my tv. This is unacceptable.
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Samsung South Africa's replyOfficial
19 Nov 2018, 07:55Good day Stephen
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
Samsung South Africa's reply19 Nov 2018, 07:55
Official
Good day Stephen
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL