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kobus B

1 reviews | Active since Mar 2015

29 Apr 2023, 08:37

Samsung SA - R10 000 trade in deal - HOAX!

Samsung SA / Regenerate group, is offering a R10 000 trade in deal on new Samsung S23 phones. This includes upgrades on existing lines. The promised deadline for the payment of the rebate have lapsed. They advised that there was not sufficient funds on their side, and that the payment would be delayed. I then inquired about the issue after this further payment promise time elapsed. No further response from them. They have now taken my perfect condition trade in phone without making the promised payment. Consumers please note. This trade in offer from Samsung seems to be a hoax and you should re-consider taking this option. My phone is gone, it has been 7 weeks since this process began, and no payment received!

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Replies (3)
Samsung South Africa
Samsung South Africa's reply29 Apr 2023, 08:38
Official
Good day Kobus

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
NM
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kobus B's update03 May 2023, 12:38
Reviewer Update
Thank you for the response. The situation have not yet been resolved as the further promised payment date is now another 15 working days. Until the promised payment have not been received, this remains an option consumers need to be careful of.
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kobus B's update17 May 2023, 13:08
Reviewer Update
Samsung SA / Regenerate - 4 business days left to finalise the R10 000 payment as promised. No further communication or update have been received. If the payment is not completed, my next steps will be to lodge my claim with Samsung head office in South Korea, as well as opening a SAPS ***** case.