TH
Themba H

1 reviews | Active since Dec 2020

16 Mar 2021, 18:20

Samsung SA promotions are ****, they are liers and you won't get anything for free from those capitalists.

It's now 6 months since I bought the Galaxy Note 20 Ultra 5G with the promise of getting a free 32 inch TV and a free UV sterilizer for which I'm still waiting. After my previous review of the same issue over 2 months ago, Samsung paid lip service by calling me daily for a week or so where they blamed the non-delivery to a TV license issue. Again they took it upon themselves to be the TV license police on behalf of the SABC, initially insisting that my partner's license was about R400 in arrears which I promptly paid since we use that particular license in our home. Hardly a day after I was foned by a different rep, some rude Indian woman, who this time tells me I need to pay for a TV license in my name. She told me the agent who'd been talking to me made a mistake hence she was there to rectify that else there was no TV for me. I responded that I was at peace not pursuing this any further but how come the UV sterilizer was also outstanding as it does not require a license. She told me that they needed to check if I qualified the sterilizer. How in he'll would I not be eligible if already I'd been approved for the TV. All I'm saying to would be buyers of Samsung products is, don't buy if you're enticed by some promise to get fee promotional items because it's not going to happen.... they'll send you from pillar to post , raise your hopes and dump you after spending time, energy and money on a wild goose chase.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply16 Mar 2021, 18:23
Official
Good evening Themba, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
SS 
Samsung South Africa
Samsung South Africa's reply16 Mar 2021, 21:20
Official
Thank you for posting your comment
 
Your concerns have been duly noted
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 

Kind Regards,
SamsungZA
NM