Samsung SA - Product Quality Issue

In July 2016 I purchased 6 TV’s to the value of R120k.

One of the units (55 inch) has developed a problem in that the top 1/3 of the screen intermittently goes very dark. I logged a call and was told that the unit is a 4 months out of warrantee.

I have an issue with this as I paid approximately R30k for this unit and certainly don’t expect the unit to become problematic after just 28 months. Had I known, I would have bought an alternate brand. I always had full confidence in Samsung products and I am disappointed that this TV has failed so soon. I am also concerned about the life span of the other TVs that I bought and if they will also be failing in a few months. One of these is a 65 inch curve which I paid approximately R60k for.

After getting the poor response from Samsung, I did some investigations and found that this issue was brought to Samsung's attention by other consumers at least 18 months before I purchased the TV. So this means that Samsung intentionally put defective products into the market.