1 reviews | Active since Feb 2018
Samsung SA - poor experience
How on earth can one get service? There are no e-mail addresses - just 'online' e-mailing, to which there is no response. Samsung shops like Tiger Valley does not answer the phone. Canal Walk does not have stock and don't know the price, and that is as far as they are willing to go. Online chat was just as disinterested , supplying me with a number to dial - ********** . It shows "Huawei Shop" when dialing, but no answer either. Other than that, one is stuck. All I need is a replacement strap for a Gear Fit 2!
Maybe someone bothers to contact me and assist?
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Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
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SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards
SamsungSA