GC
Grant C
1 reviews | Active since Oct 2011
12 Dec 2018, 11:07
Samsung SA = Pathetic
It's been 5 months dealing with Samsung SA and my issue has not been resolved! I am waiting for a reimbur*****t from them and my emails and phone calls are ignored or I'm told the matter has been escalated. I am flabbergasted at the total disregard towards a customer and the incompetence of everyone at the customer care department.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
12 Dec 2018, 11:08Good day Grant,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^nm
Samsung South Africa's reply12 Dec 2018, 11:08
Official
Good day Grant,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^nm
Samsung South Africa's replyOfficial
12 Dec 2018, 11:13Good day Grant,
Herewith your reference number:
***
Regards,
SamsungSA:^NM
Samsung South Africa's reply12 Dec 2018, 11:13
Official
Good day Grant,
Herewith your reference number:
***
Regards,
SamsungSA:^NM
GC
Grant C's updateReviewer Update
12 Dec 2018, 11:22What a joke! This is an automated response. I've received it numerous times.
Always being 'escalated' and always a 'senior consultant' will contact me...
GC
Grant C's update12 Dec 2018, 11:22
Reviewer Update
What a joke! This is an automated response. I've received it numerous times.
Always being 'escalated' and always a 'senior consultant' will contact me...