KVdB
Kobus Van den Berg
1 reviews | Active since Mar 2009
10 Nov 2020, 12:19
Samsung SA non-existent
Just over a year ago I bought a Samsung C489FW multi printer/scanner/copier from Makro Centurion. With my toners starting to run low, I went onto the SAMSUNG Easy Printer Manager supp**** software and clicked on the "Order supplies" button and received the following on my browser "www.samsung.com’s server IP address could not be found.". The majority of appliances etc. in our house are Samsung e.g. 4 x cell phone, 2 x tablets, 2 x TVs, microwave, fridge/freezer, printer/scanner/copier, 4 x monitors. If this is how Samsung SA treats it loyal customers, I think it is time for a brand change throughout our household!
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Replies (2)
Samsung South Africa's replyOfficial
10 Nov 2020, 12:24Good Day Kobus,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NM
Samsung South Africa's reply10 Nov 2020, 12:24
Official
Good Day Kobus,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NM
Samsung South Africa's replyOfficial
10 Nov 2020, 13:24We apologize for the incovenience and undue frustration, this has caused.
For any printer related enquiries/ support please visit the HP website https : // support . hp . com / za - en / contact - hp
HP now provides basic warranty and extended support and service continuity to Samsung customers and to continue business support relations.
You can logon to Makro online as well for Samsung toners https : // www . makro . co . za /
Kind Regards
SamsungZA
NM
For any printer related enquiries/ support please visit the HP website https : // support . hp . com / za - en / contact - hp
HP now provides basic warranty and extended support and service continuity to Samsung customers and to continue business support relations.
You can logon to Makro online as well for Samsung toners https : // www . makro . co . za /
Kind Regards
SamsungZA
NM
Samsung South Africa's reply10 Nov 2020, 13:24
Official
We apologize for the incovenience and undue frustration, this has caused.
For any printer related enquiries/ support please visit the HP website https : // support . hp . com / za - en / contact - hp
HP now provides basic warranty and extended support and service continuity to Samsung customers and to continue business support relations.
You can logon to Makro online as well for Samsung toners https : // www . makro . co . za /
Kind Regards
SamsungZA
NM
For any printer related enquiries/ support please visit the HP website https : // support . hp . com / za - en / contact - hp
HP now provides basic warranty and extended support and service continuity to Samsung customers and to continue business support relations.
You can logon to Makro online as well for Samsung toners https : // www . makro . co . za /
Kind Regards
SamsungZA
NM