HK
Henry K
1 reviews | Active since Oct 2016
23 Mar 2022, 16:23
SAMSUNG SA - No service
I ordered a phone Samsung S21FE with the promo to get a free galaxy tab. After numerous attempts to contact your offices I have NOT yet received my tablet as advertised and confirmed more than a month back. Please customers don't make the same mistake and pay for goods not received. If you have stock concerns please communicate with customers and not leave them in the dark due to poor service delivery. Will never trust any promo offered by Samsung SA again!!
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Samsung South Africa's replyOfficial
23 Mar 2022, 16:36Good day, Henry,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply23 Mar 2022, 16:36
Official
Good day, Henry,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM