SAMSUNG SA NO CUSTOMER CARE

I upgraded my cell contract end 2023 to the Samsung galaxy z flip 5. Wich i though were a decent phone looking at the price and specs.

I encounterd a pixel bleed on the fold of my screen and soon the screen was black. I mailed Samsung and they told me to speak to Vodacom. Vodacom told me it will take a month more or less. I went back to samsung as I had I care cover. I had to drive 200km to get my phone to a place that can repair the phone in the end i had to pay R1000 and back and forth 400km later.

It wasnt even a month after i got my phone back the screen started again. I mailed samsung and i was informed to contact the technician who did the repair. They told me ill have to pay in full this time which I ended up paying R5500.

Yet again the screen is starting again.

With this expensive phone being so faulty and Samsung s lack of customer care. I will never buy any samsung products again. I am so disappointed as I didnt just get a phone for 2000 no my phone costed R26500.

Samsung you just lost a great fan of the brand. Bit its a sad goodbye from me