Samsung SA needs desperate SERVICE

Bought a Samsung Dishwasher in 2016 and have been battling since day 1. It has been replaced twice by Makro with no support from Samsung. The 3rd unit is now not working since Feb 2018. Samsung's repair agents failed to repair it and I was promised a new unit. I have been phoning and emailing various people including the national service Manager Wayne Peters. He has not even taken the time to contact me knowing that I have been battling for this long. I eventually received a replacement unit that was not packaged as a new unit should be so I rejected it. I then decided to settle for a refund and made my expectation known. I am yet to get an answer on my request. I have made over 30 calls with a total duration in excess of 100 minutes and have sent numerous emails. I have been in contact with 9 different people at Samsung. It has been extremely frustrating and stressful. I wish for the public to know of my experience and to consider it before buying from Samsung.