SAMSUNG S.A - LIPTRONICS CC

Have a Samsung Fridge which has just gone out of ext guarantee. I called Samsungs registered agent wrt a repair.The responded after 2 days making the excuse they cld't get hold of me.They sent out a technician who didn't quit know what the problem was and said he'll order the parts on what he "thinks" the problem is. But said that I should 1st pay the R570 call out fee as they will not order the parts until I pay - which I did the same day.It has been 8 months+ and still waiting for my parts and fridge to be fixed.After numerous call to Samsung SA and Liptronics nothing has been done...despite speaking to team leaders of appliances at Samsung SA just a number of people calling me back to just repeat the same story. (Samsung even says that the job has been closed off as complete on their system) Eventually after calling back to Samsung SA of 3 weeks.. was told by the team leader Nadeem of Samsung, that Nadia of Liptronics will be calling me to arrange for repairs to be done. After another 2 weeks I called the owner of Liptronics myself on consecutive days who kept on saying he will get back to me. (Their BEST excuse to clients and Samsung SA is that they called the client and couldn't get hold of the client....For 8 months!) After the 4th call to him he shouts at me and says he's tired of my s#*t.....Really....after waiting 8 months for my fridge to be repaired. "HE IS TIRED OF MY SH#T. So much for buying a Samsung product and using the "only" authorized registered repairers in the Western Cape with such an appalling attitude and AFTERCARE SERVICE!!! - AND SAMSUNG REGIONAL MANAGER FOR WESTERN CAPE DOES NOTHING ABOUT IT!!!!