Samsung SA lies on reports, never responds to emails, takes money for repairs that are never done.

We have had utterly poor, actually NO service from Samsung SA regarding a tv that has packed up, literally 4 months after the warranty expired. Firstly a nightmare to get a technician out in order to complete a damage report, then had to email NUMEROUS times in order to get the report sent to us. This took over a week after the technician came out. They we had to make payment for the repair to take place, this was on 02 May 2025 already, to date we have had absolutely NO response to any of our emails, they report they sent was untrue and false, as they stated on the report that the tv is scratched and dented. The tv could be reboxed and sell as brand new, thats how good the condition of the tv is. The report was sent to our insurance for us to claim back, but due to the falsified report the insurance is unwilling to pay out the claim. Do you think we can get a response from Samsung???? they are absolutely USELESS. its disgusting that money is taken and absolutely NO service is provided, and on top of that lying on a report. We have informed the insurance that they can come out ot inspect the tv themselves, to verifiy that the tv is in excellent condition with NO scratches or dents. But this still doesnet solve the problem that our tv is not getting repaired even though we have already paid for the parts and labour of the repair, and we are not getting any responses from Samsung at all. The woman at Samsung is Annah Manaka. She is BEYOND useless and NEVER replies to any emails. I am happy to send the string of emails and proof of the above.