Samsung SA - Lies and Deceit

'Samsung' being a global reputable brand, you should only accept service of the highest quality and professionalism. Then again, this is Samsung South Africa where lies and no regard for your customer is second nature and have become acceptable behavior. Briefly on my encounter with Samsung SA. I purchased a 65' ULED TV on 22/2/2019. 2 years later, there is a shadow on the TV. I called Samsung SA on 19/2/2021 and gave them the diagnoses. The call was logged and I was also been informed that I should send through the POP when the technician comes through so that they will consider the repair as it is within 1 month grace period. Technician only pitches up a month later, diagnosed the fault and I provided him with the POP. Thereafter no feedback from the technician. I received a follow up call on the 2/06 and I informed them that I received no feedback/updates from the technician. I was told by the consultant that in order to get further updates, I had to close this call and open a new call for which I gave the go-ahead. The technician call me on the 7/6 to to give me a quote of +- R11000.00 I told him that I've provided him with my POP so that the repair can be done without cost and was told that I should take this up with Samsung SA. He also confirmed that it is still within the grace period. I called Samsung again and gave them my concern and request. I was called on the 14/6, only to be told that management has rejected my request with some lie that I rejected their offer to repair. It is just lies, deceit and wasted time. I guessed, I learnt my lesson and will never buy another Samsung product.