1 reviews | Active since Aug 2013
Samsung SA is Pathetic!!!!
I have a Samsung Galaxy S9+. After recent updates, the screen has yellow/greenish tint on the LCD making it very difficult for user interface. Shocking how Samsung provides you with a 2 year warranty on their Samsung Galaxy s9+ and yet on month 23, Samsung Repair Centre in Durban North refuses to repair it under warranty due to a small scratch like mark caused by something in ones pocket on the screen. Pathetic excuse not to repair Samsung's flaw in making of these new era smartphones. It seems the higher the number is the range of phones, they higher the cost and risks to get it repaired under warranty. I will NOT be purchasing anything from Samsung ever again. They always use these pathetic excuses to get out of a claim.
I trust you are well.
This message is the confirmation that the Accredited Service Centre is in full right to quote you for your device repair due to the screeches. Samsung policy states that the device's warranty gets voided when the device is physically damaged and because Samsung does not do partial repairs, the technician would need to repair the screeches on the device as well as any other faults found. Choosing to accept the quotation issued results in the device repaired holistically. Otherwise, the device will be sent back to you unrepaired
'This Limited Warranty does not cover a) normal wear and tear (including without limitation, wear and tear of camera lenses, batteries or displays), b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc) or c) defects or damage caused by the misuse of the product, including use that is contrary to the instructions by SAMSUNG (e.g. as set out in the Product's user guide) d) transport costs and/or e) other acts beyond the reasonable control of SAMSUNG'
Regards
SamsungZA:
LZ
I trust you are well.
This message is the confirmation that the Accredited Service Centre is in full right to quote you for your device repair due to the screeches. Samsung policy states that the device's warranty gets voided when the device is physically damaged and because Samsung does not do partial repairs, the technician would need to repair the screeches on the device as well as any other faults found. Choosing to accept the quotation issued results in the device repaired holistically. Otherwise, the device will be sent back to you unrepaired
'This Limited Warranty does not cover a) normal wear and tear (including without limitation, wear and tear of camera lenses, batteries or displays), b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc) or c) defects or damage caused by the misuse of the product, including use that is contrary to the instructions by SAMSUNG (e.g. as set out in the Product's user guide) d) transport costs and/or e) other acts beyond the reasonable control of SAMSUNG'
Regards
SamsungZA:
LZ