LB
Lizette B
1 reviews | Active since Oct 2017
23 Oct 2020, 08:07
SAMSUNG SA - ***********, UNHELPFUL CUSTOMER SUPPORT
I specifically want to write about Samsung customer service and support. They suck, are *********** and not helpful at all. I have a brand new bought in March 2020 French door twin cooling fridge refrigerator and it is not keeping its temperature. Under warranty. Yet I am not able to get Samsung to call me back to send out a technician to fix it. I have called, chatted on "chat feature"and was given incorrect information and emailed. We are a week into this and no results. BE WARNED!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
23 Oct 2020, 08:15Morning Lizette B,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
Samsung South Africa's reply23 Oct 2020, 08:15
Official
Morning Lizette B,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
Samsung South Africa's replyOfficial
23 Oct 2020, 21:50Thank you for posting your comment Lizette,
We assure you that as Samsung we are commited to providing the best possible service and assure you that this matter will be addressed. ^Nora
We assure you that as Samsung we are commited to providing the best possible service and assure you that this matter will be addressed. ^Nora
Samsung South Africa's reply23 Oct 2020, 21:50
Official
Thank you for posting your comment Lizette,
We assure you that as Samsung we are commited to providing the best possible service and assure you that this matter will be addressed. ^Nora
We assure you that as Samsung we are commited to providing the best possible service and assure you that this matter will be addressed. ^Nora
LB
Lizette B's updateReviewer Update
24 Oct 2020, 13:01And here we are 12:54 Saturday.This was Samsungs answer yesterday: "Your complaint has been assigned to our escalations department and we will be in contact with you." I have not heard from Samsung customer service even though 1 ref # ticket is more than 48hours old and the newest one is 30hours old. Not a word. I need to be contacted by Samsung to set up an appointment for a warranty service authorised technician to come fix the 7 month old fridge. that is all I want. What an ordeal!
LB
Lizette B's update24 Oct 2020, 13:01
Reviewer Update
And here we are 12:54 Saturday.This was Samsungs answer yesterday: "Your complaint has been assigned to our escalations department and we will be in contact with you." I have not heard from Samsung customer service even though 1 ref # ticket is more than 48hours old and the newest one is 30hours old. Not a word. I need to be contacted by Samsung to set up an appointment for a warranty service authorised technician to come fix the 7 month old fridge. that is all I want. What an ordeal!