SAMSUNG SA HAS NO SYMPATHY OR EMPATHY TOWARDS THEIR LOYAL CUSTOMERS

Samsung is the worst company to ever purchase from.On 2nd February I bought a Samsung Spacesaver fridge from Hirch's Milnerton.Six months and a few days later the ice tray did not release ice in the ice bucket.I contacted Samsung who sent out a service rep.twice first with a complete ice unit a diagnostic test was done and it passed however the unit did not work then the service rep.came again with a computer board a diagnostic test was done and showed passed but the ice tray still did not dispense the ice into the bucket.After several calls and *********** staff it was now decided that the service rep.will come with a complete left door as it was a dbl door fridge.Samsung could have just made an exchange instead of waisting all the money on parts and the worst of all is we living in a time of covid 19 pandemic and they keep on sending service reps.to do repairs it's now a month later and I specially bought the fridge for the ice dispensing.Samsung has no Sympathy or Empathy towards their loyal customers.Unfortunately my kitchen only has Samsung products all my tv's are Samsung all our phones are Samsung including my watch and this is the poor SERVICE SAMSUNG SOUTH AFRICA delivers to their loyal customers.