CN
COLLEN N
1 reviews | Active since Mar 2022
07 Jul 2025, 16:20
SAMSUNG SA HAS A **** SUPPORT SERVICE
Samsung Support Service is Bull****. They send these other *****s they work with to come and do repairs for an appliance. These *****s (MM All Electronics) messed up my appliance it go faulty within 2 months and they both don't care. It's been over 4 months now, waiting for them to resolve. They are expecting me to pay the *****s again. SANSUMG DOESN'T CARE ABOUT SERVICING ANYTHING. THEY SIMPLY DON'T GIVE A ****. ALL YOU WILL EVER GET IS A BUNCH OF NOTHING RESOLVED.
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Replies (2)
Samsung South Africa's replyOfficial
07 Jul 2025, 16:21Good day Collen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply07 Jul 2025, 16:21
Official
Good day Collen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
CN
COLLEN N's updateReviewer Update
07 Jul 2025, 17:51Half a year later, after phoning Samsung like a mad person? Samsung has a useless contractor and support service. I will add here the real sequence of events, every payment for parts and call-outs, and the gaps for your ******* service. I have confirmed today that Samsung has not looked into this since I last contacted them in May. You have referred me to your stupid unqualified contractors MM All Electronics and left all my issues to these *****s. You are useless; you don't follow up unless I trigger you by calling. If not triggered, then NOTHING. USELESS
CN
COLLEN N's update07 Jul 2025, 17:51
Reviewer Update
Half a year later, after phoning Samsung like a mad person? Samsung has a useless contractor and support service. I will add here the real sequence of events, every payment for parts and call-outs, and the gaps for your ******* service. I have confirmed today that Samsung has not looked into this since I last contacted them in May. You have referred me to your stupid unqualified contractors MM All Electronics and left all my issues to these *****s. You are useless; you don't follow up unless I trigger you by calling. If not triggered, then NOTHING. USELESS