DN
Daleen N

1 reviews | Active since Mar 2014

07 May 2018, 13:27

SAMSUNG SA - FALSE INFORMATION / ADVERTI*****TS

During December 2017 I upgraded through Vodacom to a Samsung S8+ cellphone on a special advert which included a R5000 flight voucher. As told by the Samsung Rep, which was in the store during my upgrading, I was going to receive the R5000,00 flight voucher which is valid for 1 year and whenever I want to make use of it I can just call flight centre to make the booking. To my surprise when I wanted to book during April (4 months later) I was told that Flight Centre does not deal with the booking and the time for registration already expired in February 2018 (2 months after purchase). I immediately phoned the Samsung Rep (Daniel) in Vaal Mall and gave the token number I received. I kept on phoning them several times and from the Cape Town Branch's Manager (Karyn) the impression was given that you can take us to court if you want to, there is nothing we can do if you received wrong information. Registration expired and that is it. I blame Samsung for wrong information given and still feel that Samsung didn't do anything to assist me. I am entitled to use the "free voucher" until December 2018.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply09 May 2018, 12:38
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LP

DN
Daleen N's update17 May 2018, 13:59
Reviewer Update
15 May 2018 - Customer services only forwarded an e-mail with "terms of promotion". This means nothing to me because it is the first time I see it. Was verbally informed by your Samsung Rep in Vaal Mall (Vodacom) that it is valid for one year I can use it any time. Nobody ever gave the "terms of promotion" to me. Your feedback reads: "Please note the promotion ended on 06 February 2018. Samsung cannot assist if the voucher/process was not followed." Again this was never mentioned to me. Still not happy with your feedback. According to me one year is not over yet! I need proper feedback and help please.