BS
Bernize S

1 reviews | Active since Nov 2021

25 Nov 2021, 10:38

Samsung SA False advertising and bad service

After getting cell phone on contract with Vodacom Nov 2020, there was a special that you will receive a TV if you take a specific phone, which i did. I have been trying for a year now to get the TV as per their adverti*****t but no luck. I have spoken to different consultants at Samsung over time and there is always an excuse each time. I have now had it with Samsung and feel it was false advertising and bad service for never getting back to me after the consultants told me they would. I had to call them each time.

Shame on you Samsung.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Nov 2021, 10:41
Official
Good morning Bernize, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^JL