FH
Frikkie H
1 reviews | Active since Jun 2011
10 Oct 2021, 09:05
Samsung SA false advertising
I have been waiting 10 months now for Samsung SA to deliver my Samsung TV which was a promotional item as part of my Samsung Galaxy Note 20 5G that I bought in Dec 2020. After numerous calls to Samsung customer care, there has been absolutely no progress on my request for Samsung to commit to this agreement.
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Samsung South Africa's replyOfficial
11 Oct 2021, 08:30Good morning Frikkie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply11 Oct 2021, 08:30
Official
Good morning Frikkie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS