Samsung SA failing customer service and delivery dates

I took out a contract with mtn canal walk for the S21 FE special with a tablet included. I was told that the tablet would be delivered with in 5 business days and got given a reference number. Without any notice they failed to deliver. I phoned their customer line and they said it had been despatched and I have to call the courier company they use (courier it).

I called Courier It and they said they dont have any notice of my reference number and they dont have me on their system.

I foned Samsung again and they just Apologized and said it would take 7 to 9 working days.

Note I have been waiting 2months already with no notice or email from Samsung that they are late or any information. I have called them over and over and over and no assistance or assurance that I am getting my tablet. This is utterly shocking for a major brand like Samsung to have such poor client service and failing to commit to delivery dates to clients. The lady from Customer care said that they have a issue with COURIER IT and they it is their fault I am not getting my tablet. This is very very poor quality of service from Samsung !