Samsung SA failed me

This complaint is twofold and not only indicated at the store. Firstly, my Samsung device has now gone in twice for repairs. It's only a few months old and is problematic. It's had it's software upgraded twice and evidently there is a problem with the hardware I'm told (mother board). That said, Samsung have still not replaced my phone.<br> <br> I took it into Sandton Samsung today. I met the Manager on duty, Nick. He was friendly but told me that they are not Samsung. I corrected him since they are - they are representatives of your brand. Bottom line is I asked for a loan phone so that it could be sent in for a third and final time (this time for phone replacement) but he couldn't as he told me he's not Samsung. I was taken aback by his lack of care since he works in a Samsung shop which has a Warranty corner. So why can't he help me?<br> <br> THE WAY FORWARD: I have now had to buy another device so that I have something else to use until you collect my phone device and replace it for me. Please can you call me asap to arrange this. I didn't buy a Samsung for nothing - I thought you would look after me. It's a top of the range device, not a toy!