Samsung SA equals DISGUSTING SERVICE!

Following from my post on the 16 Nov 2016. Samsung!!!!! I am still waiting on feedback. I had a consultant call me and he said he will provide feedback,however I had another consultant Khanyi from Samsung SA call me to say that she spoke to Chantel from Samsung Smart Care Centre Century City and that my they found my phone. I must call her and she will assist with the 'found' phone. I called Chantel after Khanyi said I should on Wed,22Nov. Spoke to Chantel and she had no idea about my phone, told me they busy with an audit w.r.t lost phones. I was beyond angry. She also said that she'll call me back with feedback. I. Still waiting and it's Monday,27 Nov. I am so sick and tired of this horrible disgusting service from Samsung SA. I launched a formal complaint with the National Consumer Commission. DISGUSTING DISGUSTING SERVICE. Buying any Samsung product is your greatest mistake!