lM
lize M
1 reviews | Active since Dec 2020
05 Jan 2021, 09:07
Samsung SA - empty promises
I upgraded in September 2020 to take advantage of the charger/UV Sterilizer promotion they had on worth R999. I redeemed the voucher code and waited for delivery which they said will take 7 days. October I phoned and they said they had a backlog, it is on its way. 16 Nov I phoned (REF ***) the friendly operator said they are escalating it and they will phone me. 7 Dec I phoned, 15 Dec and 23 Dec - still no charger. even send e-mails to ***. they don't phone or e-mail you back. It is really poor service!
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Samsung South Africa's replyOfficial
05 Jan 2021, 09:59Good Day lize, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply05 Jan 2021, 09:59
Official
Good Day lize, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM