Samsung SA dismal client experience

I purchased a Samsung fridge online from Getting a Deal within 1 day I had it delived what an amazing experience. However when it was unpackaged we noticed a huge dent in the door. We imediatly phoned Getting a deal whoimedialty reported it to Samsung. That is where the nightmare started...

I sent through photos of the damaged fridge on the Friday morning I was then told that a technician nneded to come and assess and that would happen the Monday. Monday morning I phoned to find out when this would happen and I was then advised that they will come out on Tuesday, this was totally unacceptable to me as I had made arrangements after some argument they said that they would come out during the afternoon. Finally they arrived at 16:30 took a photo and then left... On Tuesday I had to phone Samsun 7 times to get an update and each time I was told that they would escalate and get beack to me which never happened. By the afternoon I was then told that because I purchaed the fridge online I needed to take the 100kg fridge to the store myself!!!! again I agrgued then I was told that they were going to authorise the exchange and that they would call me before the end of the week to advise when the following week they would deliver..... No matter how hard I explained that I was living out of a cooler box and that it was completely unaxeptable that it to would take days to replace it fell on deaf ears. now its Wednesday and again nobody has called me to update me and again I had to call to be told that they had requested for the replacement to be authorised but that the managers was out of the office and they hoursot sure when they will return only after that will the dispatch the frisge which will take 48 hours

Catch a wake up Samsun SA your contact centre is pathetic and your head office is of no assistance I am am told is that this is the process adn I must wait.

refereance ********** 276

plrease come and collect your damaged fridge and gime me a refund. or delivers afridge by 12 tomorrow (29 November 2018)