TS
Tiaan S

1 reviews | Active since Feb 2025

24 Feb 2025, 10:50

Samsung SA conning clients into buying their products

Samsung has conned me into buying their products by promising promotional gifts and not delivering. This was at the end of November and I was promised to get it in 14 days. Its 3 months later. They actually have people instore at Telkom who convinced me into buying 2 samsung phones with the promise of 2 sets of watches and earpods. I have been promised on 2 seperate occasions that I will receive my gifts by no later than 24 December and again 24 February. I have seen that Im not the only customer that has been conned by this and will hand over all my communications, proof of purchase and proof that I succesfully app**** for these gifts to the NCC. I am not interested in your lies anymore and will see this through so that you can be held accountable for your devious business practises.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Feb 2025, 10:52
Official
Good day Tiaan

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM