SAMSUNG SA BAD SERVICE

On the 26th of September I got the Note 20. With this there was a promotion where you claim a free tv from Samsung. I did the claim but it was rejected because I used my fathers tv licence as we stay in the same house. I got my tv licence sorted and was advised by one of the agents to resubmit it to the revalidation department. I did so but still no word from them. I chatted to an agent and was advised they are still working on it and I didnt have to worry as I submitted on time before the cut off date.

I then contacted them again multiple times and was informed my details were sent to the revalidation department.I have now emailed, called and chatted to atleast 4 agents now to get it sorted.

I was told it was approved and that I will get a voucher code to redeem on the estore when I finally got the voucher and did the claim it showed the tv will be dispatched and they will inform me when it has. I waited but nothing and so I contacted them again they said they are working on it. Finally when I saw it was scheduled for delivery I was relieved then I saw my delivery was cancelled due to a problem with the courier. No one informed me about anything.

Everytime I follow up then its a different story.Everyone says they are going to get back to me but still no word. Then they say they will get the manager to keep me updated but I dont hear anything. Im truly ****ed at the poor sevice that I received. Im struggling for four months now to simply get a tv delivered. I have never been so dissapointed in a company for the worst service ever.

Can you please sort this out as soon as possible I am really tired of wasting my airtime and time trying to tell other people how to do their job.