Samsung SA after sales service sucks !!

I purchased a Samsung A31 in July 2020. Part of the deal was a set of Earbuds to the value of R2999.00. Upon receiving my earbuds the one was not working. I immediately contacted Samsung SA in Johannesburg Due to the Distance from Johannesburg I was instructed to hand the Earbuds in at a Cellphone repairshop in Vreeniging. This i did with all the relevant documents. A claim was initiated by the cellphone repair shop on my behalf and an exchange was requested. This happened in August this year. I have subsequently been following up on the progress of the claim and have been in contact with the Cell phone repair shop who by the way have given me excellent service.

Samsung on the other hand have given me the worst possible service. I have made numerous calls only to be put on hold for more than 10 min at a time only to either be cut off or told that someone would contact me. This never happened.

I requested to speak to a supervisor and after many calls got to speak to Tumi who took my details and promised to call back. Once again another false promise. I called once again today only to be put on hold while the person assisting me tried to get holdvof Tumi. My cell number and email address was taken once again and yet no feedback.

I am seriously considering changing my brand of cellphone in future as I am enjoying the phone but the after sales service is the worst I have ever experienced!