DS
Debbie S
1 reviews | Active since Feb 2014
18 Apr 2018, 18:22
Samsung S9 needs repairs after 1 day.
Bought a new phone on a Vodacom contract at the Midlands Mall branch. My phone needed to be repaired after 1 day of having it. I was told that an area manager would contact me today to sort it out. I have yet to be contacted. For the price I am paying for the phone and the fact that I have used Samsung before and was very happy with it. I feel this service is terrible! I need my phone 24 hours for doctors to contact me . I cannot be without a constant phone for 14 days. I am appalled by this.
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Debbie S's updateReviewer Update
20 Apr 2018, 18:51The service once again from your area manager Wesley and the staff at your head office. One person says I should get a new unit within the seven day period but another Samsung member says that the head office is wrong and it cannot be done. Your company does not know what each other do! The customer clearly is not important to you ! I am very irritated by all my encounters with all staff. Putting the phone down on a customer is shocking. Maybe Samsung does not want any more business from the public!
DS
Debbie S's update20 Apr 2018, 18:51
Reviewer Update
The service once again from your area manager Wesley and the staff at your head office. One person says I should get a new unit within the seven day period but another Samsung member says that the head office is wrong and it cannot be done. Your company does not know what each other do! The customer clearly is not important to you ! I am very irritated by all my encounters with all staff. Putting the phone down on a customer is shocking. Maybe Samsung does not want any more business from the public!