IM
Itumeleng M

1 reviews | Active since Jan 2017

23 Jul 2018, 16:17

Samsung s9 ****

Hi, i signed up for a new contract with vodacom on a samsung s9. ever since i signed that contract i never had my phone. phone started having key problems and it came back fixed, i took it back the very same day i collected it with the network issues, phone not connecting to the network and doesnt want to install apps. i am now paying for something i dont have. Please help or no debit order will go thru.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply23 Jul 2018, 16:28
Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^JL.

IM
Itumeleng M's update25 Jul 2018, 11:36
Reviewer Update
I have logged a complaint with samsung on this platform but i hear nothing from them. i going to reverse the debit order. this is *******.