Samsung S9+ bundle that Samsung does not want to give!!

I upgraded to the Samsung S9 in May 2018. I was told by Cellucity (Who is absolutely no help and I will never upgrade by them again!!) that when upgrading to the Samsung S9+ there us a bundle deal where you receive a Dexpad, Memory card and the Samsung VR gear system. So I decided that is great and I will upgrade then with the Samsung S9+. I was told that I can just go on the samsung rewards app to claim these items. I went on the rewards app and claimed the Dexpad and Memory card but the VR Gear was not there, so I called Samsung. Spent 50min on the phone just for them to tell me that the VR Gear option will be loaded soon and I should just check again. So its been 4 months and It is not loaded. Sent a few emails just for samsung to say - Sorry this is not their problem and the VR is not included - Even though I have proof it was part of the Bundle! Cellucity in Midrand says its not their problem either.

Seems Samsung does not want to help people even thought this is something that they should abide by as this is a promotion bundle they promised people.

It is truly appalling that Samsung is treating their very loyal ( Will never upgrade to Samsung again, and will tell people who ask about my experience) like this.

Just give me what is owed to me!!