Samsung S8 Repair - POOR SERVICE

Item: Samsung South Africa
Rating: 2
Author: Boeta G

According to Vredendal MTN, you should've send me a sms with amount and banking details so that i can do a payment first before you start repairing my new Samsung Galaxy S8's screen. Well, till today, i havent receive ANYTHING from you yet and its been allready 3 months since ive sent it for repairs. Can you please sort this out! Im paying MTN for full services on my new contract and S8 phone, but have to make use of one of my previous phones! POOR SERVICE!

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

03 Jan 2019, 18:12

Good day

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^MC

Samsung South Africa's reply03 Jan 2019, 18:12

Official

Samsung South Africa's replyOfficial

03 Jan 2019, 18:22

Good day

Herewith your reference number:

***

Regards,
SamsungSA:^MC

Samsung South Africa's reply03 Jan 2019, 18:22

Official

Good day

Herewith your reference number:

***

Regards,
SamsungSA:^MC