NK
Nasrin K

1 reviews | Active since Dec 2018

15 Dec 2018, 13:25

Samsung S8 NOT worth the price tag

SAMSUNG S8 ISSUES MY PHONE SCREEN IS CRACKED ALL OVER THE PHONE DOES NOT CHARGE NOR DOES THE SPEAKER WORK. THE PHONE HAS A TWO YEAR WARRANTY. I TOOK THE PHONE INTO SAMSUNG SERVICE CENTRE TO ASK ABOUT THE CHARGING AND SPEAKER IM LEAST WORRIED ABOUT THE CRACKS ON THE GLASS AS THE LCD IS STILL FULLY FUNCTIONAL. WOWEEE GUESS WHAT IM TOLD THEY CANT HELP ME AND THE WARRANTY IS OVER EVEN IF THE SCREEN HAS A SCRATCH.

THEY WILL ONLY ATTEND TO MY DEVICE IF I ALLOW THEM TO REPAIR THE FULL UNIT MEANING THE BACK AND FRONT GLASS CRACKS. SO THE SPEAKER NOT AND CHARGING ISNT GNA BE REPAIRED UNDER WARRANTY. ?

HEARTBROKEN SAMSUNNGER NEVER TO REPEAT A PURCHASE OF A SAMSUNG DEVICE EVER.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply15 Dec 2018, 13:36
Official
 
Good day  Nasrin 
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
 SamsungSA:^LP
Samsung South Africa
Samsung South Africa's reply15 Dec 2018, 13:42
Official
 
 
Good day  Kadwa 

Herewith your reference number:    

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Regards,
SamsungSA:^JL