Samsung S8+ Earphones

I received my Samsung S8+ in September 2017. I experience the earphones were the LH earpiece had no sound. The Samsung help desk referred me to their repair agent in Bardene, Boksburg. I was informed that they cant assist me because the earphones were 14 Days out of the warranty period of 6 months. When I e-mailed Samsung I got the same response. These AKG earphones is a known problem worldwide. Samsung is not prepared to accommodate a very loyal customer (12 Samsung products over period of 10 years) with a replacement unit. this will be my last Samsung product. Ockie Kok.