1 reviews | Active since Apr 2017

28 Apr 2017, 12:46

Samsung S8+

<p>Got the Samsung S8+ on the 23April 2017 and start having issues on the 25 April just after 2 days and no joy from Samsung, phoned there call centre 3 time on the 25 April and no one have phoned me back.</p> <p> </p> <p>The Samsung reposentitive called Bradley that was at Vodacom Westgate are totally unless and need to go on a course how to treat customers. He want to send my phone for repairs after 2 days of use and I need to wait 14 to 21 working days to fix a phone after it is faulty out of a box, don't think so</p> <p> </p> <p>Andrew</p> <p> ********** </p>

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Replies (4)
Samsung South Africa
Samsung South Africa's reply28 Apr 2017, 16:17
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

Samsung South Africa
Samsung South Africa's reply28 Apr 2017, 16:17
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

Samsung South Africa
Samsung South Africa's reply28 Apr 2017, 16:18
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

Samsung South Africa
Samsung South Africa's reply28 Apr 2017, 16:23
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.