Samsung s7 tab and receive buds free promotions is a ****.

Samsung s7 tab and receive buds free promotions is a ****. reading through the reviews on hello peter i can see i am not the first person to have the same complaint.

I purchased the S7 tab from cellucity on the 05.06.2021. Claim was processed on the 06.06.2021. I was told to use this link to process the claim: https://africa.mkt.samsung.com/za/ssa-tab-s7-promo-rf NB. The date on webesite when doing the claim aligned to the promotion as per cellucity.

I was informed by the sales person that the promotion to receive the buds was still valid. As their promotions run from the 7th to the 6th of each month. This was verified as per their catalogues. (cellucity and vodacom)

I then contacted samsung where I have been told on multiple occasions telephonically by the call center agents that my claim has been approved. And also that my buds has been added to to the dispatch list for delivery.

Yesterday (10.08.2021) I called, to follow up and was then told that my claim was rejected. 2 months later. This was escalated to Comfort Leso who is a team leader, and promised to get back to me. He still has not. This lack of professionalism and communication is clearly a pattern in the samsung RSA team.

So please advise who has been lying to me? and Advise who can assist me to get this resolved.