JK
Jurgen K
1 reviews | Active since Dec 2018
09 Dec 2018, 11:12
Samsung S7 SD Card promise is a ****
I got a Samsung S7 as advertised by the service provide. I was supposed to get R500 voucher ( which I got immediate ) and a 128 gig SD card - I was told when I did my upgrade to call Samsung and claim- I called the customer care line the agent assist me but later told me I am not qualified for it , my question is why was it advertised in the December promotion if I was not going to get my SD card . Samsung South Africa I want my 128gig SD card as Advertised
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Replies (2)
Samsung South Africa's replyOfficial
09 Dec 2018, 11:23Good day Jurgen
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TM
SamsungSA:^TM
Samsung South Africa's reply09 Dec 2018, 11:23
Official
Good day Jurgen
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TM
SamsungSA:^TM
Samsung South Africa's replyOfficial
09 Dec 2018, 11:37Good day Jurgen
Herewith your reference number:
***
Regards,
SamsungSA:^TM
SamsungSA:^TM
Samsung South Africa's reply09 Dec 2018, 11:37
Official
Good day Jurgen
Herewith your reference number:
***
Regards,
SamsungSA:^TM
SamsungSA:^TM