Samsung S7 screen replacement

<p>Samsung Tiger Valley has terrible custimer service s****s. I gave my phone to the on the 20th Decemeber for a screen replacement. Myself and my 2 sons looked at the phone and handed it over to the service clerk. I was told that it was JUST the LED that was cracked and it would be replaced free of charge. Taking all the public holidays into consideration it was told 5 working days and the phone would be fixed and back at the shop for collection. Now 20 days later, after I have phoned them several times and no call backs from them, I am told that the casing is broken and I have to pay R1100 for the repair. This afetr they said they e-mailed me a quote, wrong e-mail address and empty promises.</p> <p>Don't ever thry their " Voice of Customer" help line or website. Took me 15 minutes to get a reference number. </p>