1 reviews | Active since Sept 2018
Samsung s7 screen
We Fix I had my Samsung S7 screen replaced with you guys 2months ago at a cost of R 2500.00 I had the device at the same store ( Canal Walk ) today because the screen is damaged once again. This time around this is not negligent damage as there is no physical damage to the device. I personally think it is bad quality screen or workmanship. The technician is trying to convince me that the phone was dropped again or pressure on the screen this is not the case. It is just very irritating that this is the feedback I am getting from you guys as I paid so much money to have this fixed now I must pay another R1700.00 This is unacceptable as the phone has no damage but only an inner crack according to the technician. This makes me wonder if this is ever an original screen that was installed 2 months ago. So my next screen is also going last 2months. Is this the service you guys deliver to get comebacks it’s sad and irritating. Your response would be appreciated and this is the response I got …..from We Fix
If your LCD (the part under your front glass which gives you images) is cracked this voids our terms and conditions regarding any sort of physical or liquid damage, regardless of how it occurs. Yes it is very possible for an LCD to sustain damage without the front glass cracking along with it. Note that Samsung replacement parts only carry a 3 month warranty as well. As stated above, however, the condition that your device is currently in voids this as well.
Good day Elton
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Good day Elton
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
