Samsung S7 - Samsung Care

<p>Recently my S7 device started to act funny where the battery would be 50% and then the next moment it would shut down saying battery Drained. I contacted Samsung Live support and they said I should take it to Samsung care. A few days later, I wanted to charge my phone but the cable point did not want to go into the device, then I noticed the back cover of the phone was swollen as well as the battery. I switched the device off and two days later I took it to the Samsung Care store located close to me.</p> <p>I felt the device was a threat to my life as well as my family. I raised the concern with the lady at the door and she said I had to fill in the forms and afterwards take it through to one of the consultants (which I have no problem with). I was call and then the gentleman asked for my proof of purchase, and I only had a copy that the Samsung store sent to me previously (Samsung Store In RIVERSIDE MALL NELSPRUIT) and then he told me the receipt that I had was of no use due to the fact that it did not have the IMEI Number, serial number or model number of the phone on it. THIS IS THE RECEIPT I GOT DIRECTLY FROM THE NELSPRUIT STORE after I have purchased three Samsung S7’s (on the same day). He told me there is nothing that he can do for me due to all the ***** on the devices.</p> <p>I left the store and Phone the Edcon store number located on the receipt, the guy told me he will ask the person in charge of all the Samsung store in RSA and he will obtain the correct details for me to send my phone in for repairs (PLEASE NOTE I DO NOT WANT THE SAME DEVICE BACK DUE, TO POSSIBLE DAMAGE ALREADY SUSTAINED FROM THE BATTERY, A NEW DEVICE IS DEMANDED).</p> <p>Until this moment I have not had any contact from any person from Samsung (Where I launched a Complaint on their web page and an Email sent to their CEO, from the option they provide in the tab).</p> <p>I have been a Samsung Supporter most of my Life (S3, S5 and S7), and spending nearly R40grand at one store, and being treated as someone that has no value. THIS IS PATHETIC SERVICE FROM SAMSUNG AND NO REGARD FOR THEIR USERS.</p> <p>I want answers and I want someone to sort this out ASAP. I am attaching the receipt obtained from the Samsung Store in Nelspruit. HOW CAN A SAMSUNG STORE NOT PROVIDE THE CORRECT PAPERWORK TO THEIR CUSTOMERS? (UTTERLY DISAPPOINTING).</p>