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Fortune B

1 reviews | Active since May 2013

06 Nov 2017, 06:59

Samsung S7 not water proof

Took in my Samsung S7 for repairs at the Samsung Repair Center at The Grove Mall PTA, Phone was repaired but not properly sealed. went back to the repair center almost 3 times due to this problems but its seemed to be temporarily resolved.

Today water was spelt on my phone, Since i have been boosting about Samsung being a good brand water proof. i ended up with an egg on my face as the phone was water damaged and started malfunctioning i switched if off since and its still off.

i am disappoint with the level of quality work, i believe s****ed pro's would not deliver such poor work.

I need a phone as i am stuck with no phone as we speak and i am losing business in the meantime.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Nov 2017, 18:13
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA