Samsung S7 faulty on day 1, followed by a complete waste of my time at the MTN store!

<p>Is there no option for zero stars on hellopeter?!</p> <p>Samsung SA has gotten me to that point! After notifications for months on end to upgrade my phone device I eventually did so last week Monday 26 September. After 2+ hours later of admin and paperwork and then charging the device the next day was done, I then used the device for the 1st time on Wednesday and the device screen turned out to be faulty. I recorded this and even forwarded the video to a Samsung representative who escalated the matter. I was eventually contacted and told on Friday late afternoon by Kanyi that nothing more could be offered by Samsung SA and that I can take the device back to the store on Monday and cancel the contract or get a replacement.</p> <p>So today I go to the store to get my replacement device and low and behold I am told that I cannot as it is now day 8! So I call Samsung and they said they will get their VOC team to call me to give the authorisation for the replacement device. After waiting for more than 1 hour and followup calls to Samsung SA I was eventually told that I would not receive authorisation today! So now I am left without a functioning mobile device to make / receive calls and I wasted hours of my scarce time and I am paying a subscription fee that I have no benefit from at this point in time!</p> <p>Absolutely pathetic SAMSUNG and why I am more disgruntled is that I have been a loyal Samsung customer for more than a decade! Good on you Samsung SA, keep this up and it wont be long before you guys follow Daewoo's exit path!</p>