1 reviews | Active since Mar 2018
Samsung S7 edge - Warranty void due to scratch
Please can someone at Samsung help????
The main board on my Galaxy S7 edge went the other day. I am sure the phone is under warranty still but am told that due to a very small scratch on the corner, that is over a year old, my warranty is void and I must pay roughly R5k to fix it.
I have had the phone in a cover for the last year, so this scratch is a year old and cannot understand how this voids my warranty? Apparently any physical damage results in your warranty being void. Does this mean that if I have a scratch on the screen and my mic stops working is the warranty void.
Please can someone get back to me regarding this asap. I use my phone for work and this is beginning to effect my life!
Regards, Damian
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
