DH
Damian H

1 reviews | Active since Mar 2018

07 Mar 2018, 16:06

Samsung S7 edge - Warranty void due to scratch

Please can someone at Samsung help????

The main board on my Galaxy S7 edge went the other day. I am sure the phone is under warranty still but am told that due to a very small scratch on the corner, that is over a year old, my warranty is void and I must pay roughly R5k to fix it.

I have had the phone in a cover for the last year, so this scratch is a year old and cannot understand how this voids my warranty? Apparently any physical damage results in your warranty being void. Does this mean that if I have a scratch on the screen and my mic stops working is the warranty void.

Please can someone get back to me regarding this asap. I use my phone for work and this is beginning to effect my life!

Regards, Damian

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply07 Mar 2018, 16:49
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA: