Samsung S7 Edge terrible so called wonderful gorilla screen and useless service

I purchased a Samsung S7 Edge after carefully reviewing and comparing it to other brands. This decision took weeks to make and I had finally decided to go with the S7 edge as it was claimed to have the latest tech coupled with gorilla glass front and back and supposed to be strong, over and above that I decided to go with the samsung because I was under the impression that samsung really looks after their clients. All of this ended up being the total opposite. Firstly the screen shattered and went fuzzy after it had dropped whilst knealing to the ground. Bear in mind that this was just 2 days old. To further add to the disappointment was the level of service i got from samsung. Firstly just trying to brush me off without advising me properly then when asked to speak to a senior person, I was told that she is busy and will call me back ( up to date no call back). I then decided to phone the repair center and no answer for over an hour. I then proceeded to go onto an online chat which advised me to go to the service center after he/she and myself tried calling them numerous times. I was told that my issue was being handed over to an executive and I will be contacted ( Again up until today no one has contacted me from that side). I then went into the repair center the following day assisted and my phone was taken in but was to queried. I was to send an email stating my complaint which I did. 5 days later I received a call with just a pat of sorry and that I should have phoned adh and they would have loaned me a phone ( why wasn't i told of this initially? ) I was then told that they would just repair my phone and that the warranty would be used up. I do not expect a phone which they claim is of superior quality to shatter in such a manner with such a low impact. note: whilst at the store I noticed another client disheartened at the fact that her S7 Edge also shattered and complained about the fact that she was told that it had the latest strong glass on the phone. Samsung failed to deliver and failed to offer its customers that service. A PAT of sorry just does NOT do it after inconveniencing its clients.