eS
elze S

1 reviews | Active since Jan 2017

05 Jan 2017, 22:16

SAMSUNG S7 EDGE - PROBLEMS FROM THE START!!!

<p>I received my new Samsung Edge 28 August 2016.</p> <p>I do all my business on my phone and had about 800 clients.</p> <p>2 months after I got my Samsung Edge it started freezing or just shut down. It was a big nusance but I continue using the phone. After 3 months it started freezing during the night when I charge is and will sometimes just shut down. No alarm for me in the morning!!!</p> <p>Ater that problem the left "close all application" button refused to work. So all my apps were open all the time! There goes my data!</p> <p>My shortcut menu stop working and last month my Samsung just flashed "samsung"</p> <p>I had to reset it to factory mode as that was the only option and lost all my business info, contacts and business conversations.</p> <p>I had to reset everything just to experience a total shut down 2 weeks after that. I was working on my phone till 2am, 74% charged and the next morning it was dead dead dead.!</p> <p>I had to drive to Century City, waited 45min just to hand in my phone. </p> <p>I love Samsung but really, is this the best a S7 can do?????</p> <p>Very dissapointed, especially because I lost all my pictures, the time in organizing my phone and my business conversations. I only had trouble with my Samsung Edge</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Jan 2017, 08:29
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA