AM
Albert M

1 reviews | Active since Mar 2018

12 Mar 2018, 11:52

Samsung s7 Edge Pink Line

I am sorely disappointed with SAMSUNG. If I was able to score Samsung SA any lower I would!

I own a Samsung galaxy s7 edge and have for years only owned Samsung devices. The phone is not even 2 years old and a pink line has appeared on my screen running from top to bottom and I've done my research and found that it is actually a common problem with the Galaxy S7 edge phones, however, Samsung refuses to fix this as they say that my phone is no longer under warranty!

This is absolutely unacceptable that they would allow production of a phone that is designed to fail due to inadequate materials used on a premium phone! And based on previous reports on HelloPeter it is clear that I am not the only person with this problem.

I am due for an upgrade soon and will not even look at the new Samsung devices. I will make sure everyone is aware of the low-quality devices Samsung produces!

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply12 Mar 2018, 12:31
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^MS

AM
Albert M's update13 Mar 2018, 06:56
Reviewer Update
Still awaiting your response! This is utterly pathetic!